Frequently asked questions
Where are my tickets?+
In My tickets, after you sign in with the account you bought with. They're also in the ORIGO app at origotickets.com/app.
Is the price I see the price I pay?+
Yes. The total, including the service fee, is shown before you pay.
Why does my QR code keep changing?+
It updates every 30 seconds so screenshots can't be reused. It works offline too.
Can I add my ticket to Apple Wallet?+
Yes, from the ticket page, unless the event only accepts the live QR.
Can I give my ticket to someone else?+
If the organizer allows it, transfer it by email from the ticket page. Your old code stops working right away.
Can I get a refund?+
Each event shows its refund policy before you buy. If an event is cancelled, you get your full money back automatically.
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